Telecommute Technology Product Advisor III

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Thursday, March 22, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A technology solutions provider is seeking a Telecommute Technology Product Advisor III.

Must be able to:

  • Take the lead role in active engagement of escalations for extremely complex, high impact issues
  • Provide Service Order assistance to team (knowledge sharing, training, and mentoring)
  • Communicate product updates, new or changing features, and customer impact issues to the team

Qualifications for this position include:

  • Ability to travel approximately 25% of the time
  • 4 year degree in Computer Science or related field or equivalent experience
  • 12+ years customer service experience and demonstrated organizational skills
  • Thorough knowledge of customer service policies, practices and systems