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Telecommute Telecommunications Customer Advocacy Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 24, 2020
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A telecommunications service provider is in need of a Telecommute Telecommunications Customer Advocacy Manager.

Candidates will be responsible for the following:

  • Building and maintaining strong, customer relationships for Top/Strategic Clients
  • Operating as the central point of contact for the customers' issues/complaints/service failure
  • Forecasting and tracking issues/cases to understand customer issues

Required Skills:

  • Travel up to 10% of the time depending on Business and Client Needs
  • 4 year degree – Engineering, Business Management, Computer Science or related curriculum
  • 3-5 years of IT Account/Project/Contact Center management experience
  • Technical competence (understand software, hardware, networks, etc.)
  • Customer Service skills required in order to build and maintain client relationship
  • Basic Technical Troubleshooting (Browser, Voice, TCP/IP, API)

COMPLETE JOB DESCRIPTION

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