Job Summary
A telecommunications company has an open position for a Telecommute Tier 1 Information Technology Service Desk Analyst.
Must be able to:
- Provide Customer with an outstanding service experience
- Interact with customers via multiple communications methods
- Maintain/enhance relationships with other support organizations
Must meet the following requirements for consideration:
- Bachelors' degree in Information Technology or equivalent education in related fields
- 2 or more years customer service experience or other pertinent related experience
- Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools
- Experience in networking, web, email, mobile, security, and managed services technologies
- Ability to multi-task while being attentive to the customer
- Other requirements as outlined in the job description