Job Summary

A telecommunications company has an open position for a Telecommute Tier 1 Information Technology Service Desk Analyst.

Must be able to:

• Provide Customer with an outstanding service experience
• Interact with customers via multiple communications methods
• Maintain/enhance relationships with other support organizations

Must meet the following requirements for consideration:

• Bachelors' degree in Information Technology or equivalent education in related fields
• 2 or more years customer service experience or other pertinent related experience
• Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools
• Experience in networking, web, email, mobile, security, and managed services technologies
• Ability to multi-task while being attentive to the customer
• Other requirements as outlined in the job description