Telecommute Tier 1 Phones Support and Customer Service Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 07, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A private social network has a current position open for a Telecommute Tier 1 Phones Support and Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

  • Answer phone calls and emails in queue to provide technical, installation, and account support for users
  • Take ownership of full-cycle support tickets, following all necessary processes and procedures
  • Maintain high-level customer satisfaction

Applicants must meet the following qualifications:

  • High school diploma
  • 1-3 years customer service experience
  • 1-2 years of Call Center experience
  • Experience with CRM or other ticketing system

COMPLETE JOB DESCRIPTION

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