Job Summary
A private social network has a current position open for a Telecommute Tier 1 Phones Support and Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Answer phone calls and emails in queue to provide technical, installation, and account support for users
- Take ownership of full-cycle support tickets, following all necessary processes and procedures
- Maintain high-level customer satisfaction
Applicants must meet the following qualifications:
- High school diploma
- 1-3 years customer service experience
- 1-2 years of Call Center experience
- Experience with CRM or other ticketing system
