Telecommute Tier 1 Support Customer Advocate

Job ID: Available for Members

Location: Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, Virginia

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 28, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Additional Information: Benefits Available

Job Summary

A digital product design platform developer is seeking a Telecommute Tier 1 Support Customer Advocate.

Core Responsibilities of this position include:

  • Responding to and engage customer inquiries and requests
  • Comparing, analyzing, and escalating customer requests to appropriate teams or individuals
  • Prioritizing and responding to customer support inquiries regarding the product, functionality, account management, and billing

Skills and Requirements Include:

  • Familiarity with modern ticketing, customer engagement, and CMS solutions leveraged within customer service environments (Zendesk,, Help Scout)
  • Have excellent written and verbal communication skills
  • Have provided thoughtful technical and product support to those of varying technical fluencies
  • Love to teach, and in order to do that well, you're also eager to learn as much as you can
  • Worked as or with designers or other creative professionals and understand their needs
  • Have related customer support or account management experience, preferably in a SaaS B2B setting