Job is Expired
Location: Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, Virginia
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 28, 2018
Job Summary
A digital product design platform developer is seeking a Telecommute Tier 1 Support Customer Advocate.
Core Responsibilities of this position include:
- Responding to and engage customer inquiries and requests
- Comparing, analyzing, and escalating customer requests to appropriate teams or individuals
- Prioritizing and responding to customer support inquiries regarding the product, functionality, account management, and billing
Skills and Requirements Include:
- Familiarity with modern ticketing, customer engagement, and CMS solutions leveraged within customer service environments (Zendesk, Desk.com, Help Scout)
- Have excellent written and verbal communication skills
- Have provided thoughtful technical and product support to those of varying technical fluencies
- Love to teach, and in order to do that well, you're also eager to learn as much as you can
- Worked as or with designers or other creative professionals and understand their needs
- Have related customer support or account management experience, preferably in a SaaS B2B setting
