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Telecommute Tier 3 Developer Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Apr 23, 2018
Job Category: Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology company is searching for a person to fill their position for a Telecommute Tier 3 Developer Support Engineer.

Core Responsibilities of this position include:

  • Responding to developer questions or issues
  • Engaging in complex technical inquiries and requests
  • Responding to and prioritizing requests for additional platform features

Qualifications Include:

  • Fluency in Javascript and familiar with popular front-end frameworks such as React
  • Experience supporting and assisting with the development of integrations leveraging common data formats (e.g. JSON) and standard API patterns (e.g. REST)
  • Experience in technical support, preferably in a SaaS B2B setting
  • Excellent written and verbal communication skills
  • Familiarity with modern ticketing, customer engagement, and case management systems within customer service environments (Zendesk, Salesforce, Outreach)

COMPLETE JOB DESCRIPTION

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