Telecommute Tier 3 Developer Support Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Monday, April 23, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An information technology company is searching for a person to fill their position for a Telecommute Tier 3 Developer Support Engineer.

Core Responsibilities of this position include:

  • Responding to developer questions or issues
  • Engaging in complex technical inquiries and requests
  • Responding to and prioritizing requests for additional platform features

Qualifications Include:

  • Fluency in Javascript and familiar with popular front-end frameworks such as React
  • Experience supporting and assisting with the development of integrations leveraging common data formats (e.g. JSON) and standard API patterns (e.g. REST)
  • Experience in technical support, preferably in a SaaS B2B setting
  • Excellent written and verbal communication skills
  • Familiarity with modern ticketing, customer engagement, and case management systems within customer service environments (Zendesk, Salesforce, Outreach)