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Telecommute Tier 3 Support Escalation Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Mar 26, 2019
Job Category: Consulting, Information Technology, Project Management
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Telecommute Tier 3 Support Escalation Engineer.

Core Responsibilities Include:

  • Serving as the subject matter expert on various apps and integrations
  • Handling escalated cases from the Support team with a high sense of urgency
  • Supporting customers via email and phone with strong writing skills

Required Skills:

  • Ability to work independently or collaboratively in a fast-paced environment
  • A firm grasp of and comfort using cloud applications
  • General expertise in RESTful APIs
  • Experience with HTML, CSS, and one or more programming languages
  • Desire and aptitude to quickly ramp up on new technologies, languages, and frameworks
  • Confidence and strong interest in problem solving

COMPLETE JOB DESCRIPTION

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