Job Summary
An education software and technology company has a current position open for a Telecommute Tier III Support Engineer.
Candidates will be responsible for the following:
- Resolving technical issues including configuration issues
- Monitoring and prioritizing issues reported by other support teams
- Tracking and updating troubleshooting steps in a ticketing system
Skills and Requirements Include:
- 4+ years internal or external technical support experience related to software applications
- Tech enthusiast and ability to learn new technologies quickly
- Experience in working with software product team
- Experience in leveraging modern application monitoring tools
- Working knowledge of APIs, real-time data pipelines, relational databases and query languages
- Ability to thrive in an environment with constant change