Telecommute Tier III Support Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 12, 2020

This job expires in 22 days

Job Category: Information Technology, Project Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An education software and technology company has a current position open for a Telecommute Tier III Support Engineer.

Candidates will be responsible for the following:

  • Resolving technical issues including configuration issues
  • Monitoring and prioritizing issues reported by other support teams
  • Tracking and updating troubleshooting steps in a ticketing system

Skills and Requirements Include:

  • 4+ years internal or external technical support experience related to software applications
  • Tech enthusiast and ability to learn new technologies quickly
  • Experience in working with software product team
  • Experience in leveraging modern application monitoring tools
  • Working knowledge of APIs, real-time data pipelines, relational databases and query languages
  • Ability to thrive in an environment with constant change