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Telecommute Tier III Support Escalation Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 06, 2018
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A software company needs applicants for an opening for a Telecommute Tier III Support Escalation Engineer.

Core Responsibilities Include:

  • Solving and managing escalated customer issues
  • Creating and troubleshooting PowerShell scripts
  • Providing team mentoring and leadership

Qualifications Include:

  • 2-year degree required
  • Cybersecurity certification or the like
  • 2+ years software customer service and support experience required
  • Ability to work on call weekend rotation 1x month and some holidays

COMPLETE JOB DESCRIPTION

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