Job Summary
A healthcare patient platform is filling a position for a Telecommute Time and Attendance Workforce Management Analyst.
Individual must be able to fulfill the following responsibilities:
- Plan, communicate, process, review with senior leadership, and publish the results of annual PTO and periodic schedule bids
- Listen to and log incoming call outs and communicate those call outs and impacts to the appropriate stakeholders
- Produce and distribute daily attendance reports including approved and unscheduled time off
Skills and Requirements Include:
- High School Diploma or the equivalent plus 3 years of previous multi-site contact center management experience
- Advanced Excel proficiency coupled with basic SQL, SharePoint, and WFM101 are required
- Candidate must have strong communication, organizational, and interpersonal skills