Telecommute Traffic Workforce Representative in Dallas

This job has been removed

Location: Texas

Compensation: Hourly

Staff Reviewed: Tue, Jun 08, 2021

This job expires in: 21 days

Job Category: Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A health insurance company needs applicants for an opening for a Telecommute Traffic Workforce Representative in Dallas.

Candidates will be responsible for the following:

  • Using workforce management software and call volume history to help manage daily staffing levels
  • Utilizing call center tools to observe agents' actual state compared to scheduled state
  • Managing real-time inbound call traffic to help ensure that service levels are met

Qualifications for this position include:

  • High School Diploma / GED (or higher)
  • 1+ years of workforce management experience
  • 1+ years of experience with workforce systems
  • Intermediate level of experience with Microsoft
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

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