Job Summary
A workforce management solutions company needs applicants for an opening for a Telecommute Unemployment Inbound Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Interact with customers provide support and information on services
- Field customer questions and complaints
- Ensure that appropriate actions are taken to resolve customer problems and concerns
Skills and Requirements Include:
- Must have High school diploma or GED
- Must have Minimum 2 years of call center experience
- Experience handling high volume inbound calls
- Be able to remain calm under high pressure situations
- Operate on their own PC or Laptop, and an active broadband connection
- Proficient computer skills with the ability to learn new software
