Job Summary

A multi-channel specialty retailer of high-quality products for the home is seeking a Telecommute Work Force Management Associate.

Candidates will be responsible for the following:

• Managing service levels and ensuring adherence to schedules in the Customer Contact Groups
• Providing tier one troubleshooting of center-wide issues and triage of communication and scheduling ticket resolution
• Answering calls from associates for attendance and time off concerns

Qualifications Include:

• 2 years experience in a care center environment
• Demonstrated MS Excel and MS Outlook experience
• Ability to take ownership of multiple tasks throughout the shift and ability to change directions multiple times