Job Summary
A provider of enterprise cloud applications is seeking a Telecommute Workday Applications Support Manager.
Must be able to:
- Manage a Workday Applications Support team, specializing in Benefits product
- Retain the best software support people now and plan for future business needs
- Assign incoming cases to team, ensuring the resources assigned have the correct skill set
Applicants must meet the following qualifications:
- Bachelor's Degree
- 5+ years managing a department in a software company
- 8+ years in a customer services role (consulting, services, support, account management)
- 5+ years with HCM, Talent, Payroll, Benefits, Absence or Compensation applications
- Proven ability to collaborate and build strong relationships with customers
- Ability to generate a sense of urgency and rally appropriate resources