Job Summary
An information technology services company is seeking a Telecommute Workforce and Performance Analyst.
Individual must be able to fulfill the following responsibilities:
- Work with Support Management to develop the best staffing and scheduling processes
- Drive the development of metrics for understanding individual performance in the support team
- Work with our Data Science function to ensure the team has the best information
Skills and Requirements Include:
- Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
- 4+ years of experience
- You’ve managing schedules for a global team
- You understand how small details add up to the big picture
- You know what numbers are and are not telling you in a given situation
- You've built bridges between your function and others
