Telecommute Workforce and Performance Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Nov 10, 2020

This job expires in 7 days

Job Category: Information Technology

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology services company is seeking a Telecommute Workforce and Performance Analyst.

Individual must be able to fulfill the following responsibilities:

  • Work with Support Management to develop the best staffing and scheduling processes
  • Drive the development of metrics for understanding individual performance in the support team
  • Work with our Data Science function to ensure the team has the best information

Skills and Requirements Include:

  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America
  • 4+ years of experience
  • You’ve managing schedules for a global team
  • You understand how small details add up to the big picture
  • You know what numbers are and are not telling you in a given situation
  • You've built bridges between your function and others