Job Summary

A business services company needs applicants for an opening for a Telecommute Workforce Associate in San Antonio.

Core Responsibilities Include:

• Interfacing with center management and central operations regarding factors that may impact staffing and service levels
• Assisting in coordinating center activities with central operations
• Implementing effective administrative tracking, analytical and trending procedures to support the unit's goals

Required Skills:

• 2-5 years of experience in call center workforce management
• 1-3 years in a supervisory role
• Experience with scheduling software applications such as IEX, Aspect or Witness
• Previous experience working in an outsourcing environment
• Must have prior experience in planning/managing workforce