Job Summary

A healthcare insurance provider is seeking a Telecommute Workforce Management Analyst.

Individual must be able to fulfill the following responsibilities:

• Generate monthly customer service representative schedules
• Analyze and manage daily scheduling procedures and schedule changes
• Manage proactive workload scheduling

Qualifications for this position include:

• High school diploma or GED
• Minimum 2 years’ workforce management experience or equivalent
• Strong data analysis and presentation skills
• Ability to independently identify, research and resolve issues
• Sound technical skills, analytical ability, good judgment, and strong operational focus