Job Summary

A staffing agency has a current position open for a Telecommute Workforce Scheduling Analyst.

Core Responsibilities of this position include:

• Liaising between Operations Manager and Workforce Manager
• Maintaining list of contact information on the Workforce Management SharePoint
• Ensuring agent/representatives data and admin logistics

Qualifications Include:

• Minimum of one year experience in call center workforce management
• Experience working in Workforce Management tools
• Must understand industry-standard call center metrics
• Must demonstrate outstanding communication skills
• Ability to quickly learn software applications
• Strong organizational skills with ability to multi task and prioritize