Job Summary

An education company is seeking a Telecommuting Account Manager.

Must be able to:

• Track and document all decisions, follow ups and risks, managing risks to closure or through escalation
• Provide solution oriented subject matter expertise
• Confirm scope, business requirements and expected outcomes relative to the population

Applicants must meet the following qualifications:

• Must be able to travel up to 35% of the time
• Bachelor's Degree or higher
• 3-5 years of management experience in a business operations role with focus on business analysis/ requirements gathering
• 3-5 years experience directly managing customers (in a customer facing role) and serving as a customer liason with internal teams
• Experience with implementing and supporting MyLabsPlus with customers
• Strong critical thinking skills that connect decisions to outcomes, surface scalable process solutions, including workarounds and contingency plans