Job Summary
A tax company is in need of a Telecommuting Accounting Customer Success Specialist in Boston.
Core Responsibilities Include:
- Provide answers to questions about company's products and services via email and sometimes phone
- Answer sales tax consulting questions
- Track all customer requests and trending product issues
Qualifications for this position include:
- Are a pro at communicating
- Excel at writing
- Are accountable
- Highly-skilled in written and verbal communications, with both our team and our customers
- Someone with prior experience or interest in eCommerce or SaaS support
- Able to approach success from the customer's point of view
