Telecommuting Bilingual Portuguese English Customer Experience Representative in Phoenix

Job ID: Available for Members

Location: Arizona

Compensation: To Be Discussed

Posted: Friday, March 09, 2018

Job Category: Customer Service, Sales

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Day Shift, Evening Shift, Flexible

Employer Type: Employer

Job Summary

A telecommunications company is in need of a Telecommuting Bilingual Portuguese English Customer Experience Representative in Phoenix.

Core Responsibilities of this position include:

  • Explaining charges and credits and resolving complex billing scenarios
  • Assisting customers with pay-per-view orders, programming packages changes, and equipment upgrades
  • Offering existing customers additional programming and promoting products and services

Must meet the following requirements for consideration:

  • Travel for on-site training for 13-15 weeks and a minimum of one on-site workday per quarter will be required with additional days scheduled as needed
  • Bilingual proficiency fluent in English and Portuguese
  • High School diploma, GED, or equivalent experience
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Strong organizational, time management, and problem-solving skills
  • Excellent written and oral communication skills