Job Summary
A media and telecommunications company has an open position for a Telecommuting Bilingual Tagalog and English Customer Experience Representative in Phoenix.
Individual must be able to fulfill the following responsibilities:
- Accepting payments by a variety of methods and explaining charges and credits on the customer's bill
- Using a consultative approach to educate and offering existing customers additional programming
- Supporting Tier 1 technical support and customer service phone support for external customers
Skills and Requirements Include:
- Initial new hire training will be conducted on-site and last 13-15 weeks, a minimum of one on-site workday per quarter will be required with additional days scheduled
- Bilingual proficiency-fluent in English and one of the following languages: Tagalog
- High School diploma, GED, or equivalent experience
- Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
- Strong organizational, time management, and problem-solving skills
- Excellent written and oral communication skills
