Telecommuting Cisco UCCE Architect

Job Summary

A business process outsourcing company has a current position open for a Telecommuting Cisco UCCE Architect.

Core Responsibilities Include:

• Performing analysis and diagnosis of complex voice and data network issues
• Providing technical thought leadership while interacting closely with the client
• Architecting, designing, and implementing full-life cycle Cisco contact center project integrations

Required Skills:

• Telecommuting opportunity with travel requirements
• 10+ years architecture, design, development, deployment, integration, configuration, and scripting Cisco UCCE software [ICM, CVP, IP-IVR] third party software, and integrated peripheral systems
• Cisco IP Dialer and Email Manager development experience
• H.323, SIP and/or MGCP integration experience with UCCE Solutions
• Multi-site configuration and hybrid of enterprise level IP and TDM environments
• Experience with a disciplined development methodology and release management process
• Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
• Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures as listed by company