Job Summary
Business process outsourcing company is filling a position for a Telecommuting Cisco UCCE Telecommunication Engineer.
Candidates will be responsible for the following:
- Being involved in the design and deployment of full-life cycle Cisco contact center project integrations
- Performing analysis and diagnosis of complex voice and data network issues
- Working and collaborating with project teams
Skills and Requirements Include:
- 3 to 5 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
- IP-IVR integration design or deployment
- CVP or AVP application deployment experience
- Experience with voice gateways or H.323, SIP or MGCP protocol experience
- Strong client facing skills along with strong verbal and written communication skills
- Bachelor’s Degree in Engineering or similar field and/or equivalent work experience