Job Summary
A health technology company is seeking a Telecommuting Complaint Investigator.
Must be able to:
- Evaluate, investigate, track and complete complaints through effective and established complaint handling process
- Ensure accurate documentation of evaluation and investigation results with the assigned complaint records
- Collaborate with Engineering, Customer Support, Field personnel, Market Service Order reviewers and other appropriate groups for adequate initial evaluation of complaints
Applicants must meet the following qualifications:
- 3+ years of experience in a medically regulated and technical environment
- BS in engineering discipline or equivalent education, experience, training
- Demonstrated strong results orientation
- Proficiency using statistical tools, office tools, and various other computer software applications
- Must be able to work under pressure to meet regulatory reporting time frames and company requirements
- Strong sense of responsibility and self-motivation with demonstrated ability to function independently and in a group environment
