Telecommuting Contact Center Data Analyst

Job ID: Available for Members

Location: Arizona, Arkansas, Colorado, Florida, Illinois, Indiana, Iowa, Michigan, Nebraska, Ohio, Tennessee, Texas, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Mon, Aug 13, 2018

Job Category: Information Technology, Project Management

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Day Shift, Evening Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A technology company is searching for a person to fill their position for a Telecommuting Contact Center Data Analyst.

Core Responsibilities Include:

  • Providing key strategic insights and analytics to drive business decisions
  • Completing reporting and analyze call data to identify trends, isolate issues and find opportunities to increase efficiency
  • Researching and analyzing the impact of issues/successes associated with call center performance

Must meet the following requirements for consideration:

  • Must be able to travel up to 20%
  • 5+ years' experience with call center processes and techniques, analytics, reporting
  • Client relationship experience is required
  • Experience in reporting and data analysis
  • Strong working knowledge of MS Excel and PowerPoint
  • Ability to use a keyboard and sit at a computer for a large portion of the work period