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Telecommuting Contact Center Data Analyst

Job is Expired
Location: Arizona, Arkansas, Colorado, Florida, Illinois, Indiana, Iowa, Michigan, Nebraska, Ohio, Tennessee, Texas, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Mon, Aug 13, 2018
Job Category: Information Technology, Project Management
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A technology company is searching for a person to fill their position for a Telecommuting Contact Center Data Analyst.

Core Responsibilities Include:

  • Providing key strategic insights and analytics to drive business decisions
  • Completing reporting and analyze call data to identify trends, isolate issues and find opportunities to increase efficiency
  • Researching and analyzing the impact of issues/successes associated with call center performance

Must meet the following requirements for consideration:

  • Must be able to travel up to 20%
  • 5+ years' experience with call center processes and techniques, analytics, reporting
  • Client relationship experience is required
  • Experience in reporting and data analysis
  • Strong working knowledge of MS Excel and PowerPoint
  • Ability to use a keyboard and sit at a computer for a large portion of the work period

COMPLETE JOB DESCRIPTION

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