Job Summary

A public transport company is in need of a Telecommuting Contact Center Manager.

Core Responsibilities Include:

• Providing professional, knowledgeable, and courteous contact support to all cardholders, patrons, transit operators and retailers
• Providing direct leadership and planning for Supervisors, Leads, and Customer Service Representatives
• Being responsible for, streamlining and improving all functions pertaining to customer service and communication operations

Position Requirements Include:

• Prior use of metrics to track KPI adherence
• Five year of management experience in a competitive Contact Center environment
• Four-year college degree plus a minimum of eight years of experience in customer service
• Experience in databases, and Microsoft Word, Power Point, Visio and Excel required
• Experience in use of standard Contact Center tools