Telecommuting Costpoint Customer Care Analyst

Job Summary

A provider of enterprise software and solutions has an open position for a Telecommuting Costpoint Customer Care Analyst.

Individual must be able to fulfill the following responsibilities:

• Providing Customer Care for customer inquiries received
• Assessing nature of customer problems and resolving most Customer Care issues
• Escalating customer to appropriate tier level analyst

Qualifications Include:

• 18 months to 5 years of customer care experience
• 0-20 years of industry experience
• Bachelor Degree-Accounting or Technical or Equivalent experience
• Analytical and technical thinking in order to resolve majority of tier 1 customer inquiries
• Strong oral and written communication
• Primarily communicates with clients, peers and management