Job Summary
Completing the proper research to ensure we are providing the most accurate information, and then fully update issues, responses, and customer information in the required systems (during and after each customer contact) has a current position open for a .
Must be able to:
- Customer Care Agents to assist in providing nation-wide customer care to millions of online customers
- Is comfortable supporting a popular mobile app with millions of online customers
- be able to maintain high performance standards while working throughout the late night hours
Must meet the following requirements for consideration:
- Providing friendly, personable, accurate, and timely support (via Email) to our customers using our proprietary CRM tool to resolve technical issues, customer orders, returns, shipping concerns, and account issues
- Maintaining a high level of professionalism and a positive rapport with customers and internal team members throughout the late night hours
- Completing the proper research to ensure we are providing the most accurate information, and then fully update issues, responses, and customer information in the required systems (during and after each customer contact)
- Yearn-to-Learn: Take responsibility for reading bulletins, attending company meetings, staying updated on product knowledge, and being informed about all changes in company policy
- Be the "Voice of the Customer" by returning information provided by the customer back to the Product Team
- Be a brand advocate who creates more brand advocates by offering friendly, smart, problem-solving assistance and turning customer questions and interactions into opportunities to create new brand loyalists
