Job Summary

An internet company is in need of a Telecommuting Customer Service Manager.

Core Responsibilities of this position include:

• Supervising Sales and Service Consultants answering calls and/or emails from customers seeking assistance
• Conducting quality assurance (call monitoring) reviews
• Managing a team of 12- 18 virtual consultants at varying skill levels

Position Requirements Include:

• Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
• Proven ability to close performance gaps
• 3 years leadership experience
• 1 years leading a virtual team