Job Summary

An ecommerce marketplace is seeking a Telecommuting Customer Service Representative.

Core Responsibilities Include:

• Interacting with customers across various sales platforms
• Providing authentic, meaningful, human interactions
• Recommending solutions to complex or escalated situations through research and critical thinking

Qualifications for this position include:

• Bachelor's Degree or equivalent experience
• 3-5 years’ experience in customer-centric industry
• Excellent Zendesk skills; 2 years’ minimum experience
• Strong computer skills in Word, Excel and web-based applications
• Exceptional written communication skills with a keen attention to detail
• Willing and eager to support new channels as needed (e.g., social media)