Telecommuting Customer Service Representative

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Posted: Wednesday, March 07, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

An ecommerce marketplace is seeking a Telecommuting Customer Service Representative.

Core Responsibilities Include:

  • Interacting with customers across various sales platforms
  • Providing authentic, meaningful, human interactions
  • Recommending solutions to complex or escalated situations through research and critical thinking

Qualifications for this position include:

  • Bachelor's Degree or equivalent experience
  • 3-5 years’ experience in customer-centric industry
  • Excellent Zendesk skills; 2 years’ minimum experience
  • Strong computer skills in Word, Excel and web-based applications
  • Exceptional written communication skills with a keen attention to detail
  • Willing and eager to support new channels as needed (e.g., social media)