Job Summary
A software company is filling a position for a Telecommuting Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Performing outbound dialer/collection calls regarding delinquent account
- Noting each account with the call content
- Taking inbound calls directed from the queue
Qualifications for this position include:
- Minimum of 1 year experience in a call center setting with experience handling high volume inbound and outbound calls
- Must have the ability to multitask, learn new systems and adapts quickly, and is solution focused
- Must have a High School diploma or General Educational Development certificate
- Must have a stable work history and takes pride in punctuality and attendance
- Must have experience with the AS400, Microsoft Word, Excel, Outlook
- Demonstrates empathy when listening to customer needs