Telecommuting Customer Success Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Apr 10, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A full-stack monitoring platform needs applicants for an opening for a Telecommuting Customer Success Engineer.

Individual must be able to fulfill the following responsibilities:

  • Being the first point of contact for users in need of assistance
  • Contributing to documentation, how-to guides and training materials
  • Relaying important product feedback and feature requests to our engineering teams

Qualifications for this position include:

  • In-person training sessions
  • Possesses significant experience providing technical support at a software vendor, SaaS or other IT service provider
  • Hold a strong balance of operational skills while never shying away from the implementation details