Job Summary

A computer software company is seeking a Telecommuting Customer Success Engineer in Menlo Park.

Individual must be able to fulfill the following responsibilities:

• Being the first line of defense in managing customer support requests, and coordinating and prioritizing timely resolutions
• Assisting customers in configuring and implementing policies, custom integrations and workflows
• Ensuring customers are maximizing their return on investment

Qualifications Include:

• Flexibility for travel, up to 40%
• Existing knowledge of, and experience with public cloud platform such as AWS, Microsoft Azure, and Google Cloud Platform
• BA/BS degree
• Minimum 5 years relevant work experience in pre-sales, support, technical consulting or similar roles
• Strong consulting and project management skills
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions