Telecommuting Customer Success Engineer in Menlo Park

Job ID: Available for Members

Location: California

Compensation: To Be Discussed

Staff Reviewed: Sat, Jun 09, 2018

Job Category: Consulting, Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A computer software company is seeking a Telecommuting Customer Success Engineer in Menlo Park.

Individual must be able to fulfill the following responsibilities:

  • Being the first line of defense in managing customer support requests, and coordinating and prioritizing timely resolutions
  • Assisting customers in configuring and implementing policies, custom integrations and workflows
  • Ensuring customers are maximizing their return on investment

Qualifications Include:

  • Flexibility for travel, up to 40%
  • Existing knowledge of, and experience with public cloud platform such as AWS, Microsoft Azure, and Google Cloud Platform
  • BA/BS degree
  • Minimum 5 years relevant work experience in pre-sales, support, technical consulting or similar roles
  • Strong consulting and project management skills
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions