Job Summary
A marketing and consulting company is seeking a Telecommuting Customer Success Manager.
Core Responsibilities of this position include:
- Working closely with renewals teams to drive renewals and with sales teams to drive expansions
- Driving adoption through active tracking of key performance indicators throughout the customer lifecycle
- As a trusted adviser, owning the overall relationship with the customer and their success
Position Requirements Include:
- Bachelor's Degree (an advanced degree preferred) or equivalent experience
- Minimum 10 years' relevant work experience
- Demonstrated success in Customer Success, Customer Engagement or Services function for a product / SAAS company with subscription models
- Ability to come up to speed on technology quickly and can clearly articulate benefits and business value of DataStax
- Proven track record leading customer engagements with demonstrated ability to understand technical concepts
- Experience with account portfolio planning and prioritization
