Telecommuting Customer Success Manager

Job ID: Available for Members

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Thu, May 10, 2018

Job Category: Account Management, Information Technology, Sales

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A marketing and consulting company is seeking a Telecommuting Customer Success Manager.

Core Responsibilities of this position include:

  • Working closely with renewals teams to drive renewals and with sales teams to drive expansions
  • Driving adoption through active tracking of key performance indicators throughout the customer lifecycle
  • As a trusted adviser, owning the overall relationship with the customer and their success

Position Requirements Include:

  • Bachelor's Degree (an advanced degree preferred) or equivalent experience
  • Minimum 10 years' relevant work experience
  • Demonstrated success in Customer Success, Customer Engagement or Services function for a product / SAAS company with subscription models
  • Ability to come up to speed on technology quickly and can clearly articulate benefits and business value of DataStax
  • Proven track record leading customer engagements with demonstrated ability to understand technical concepts
  • Experience with account portfolio planning and prioritization