Job Summary
A staffing company has a current position open for a Telecommuting Customer Support Manager.
Core Responsibilities of this position include:
- Providing day to day management of a team of 15-20 agents
- Participating in hiring tournaments, recruitment, testing, interviewing and candidate feedback
- Providing team performance reporting and analysis
Position Requirements Include:
- You have proven success in a customer facing role including building new relationships, presenting to customers, supporting customers through negotiations and escalations and other critical situations
- 5+ years experience managing 10+ person enterprise software customer service teams
- Experience with deep diving into specific tickets and have an ability to understand the core of any operational issue by having an understanding of the details
- Track record of customer reported excellence across multiple products and technologies
- You can proactively identify and evaluate what processes can be improved to drive efficiency within the organization
- Exceptional communication and leadership skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential
