Telecommuting Customer Support Manager

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Posted: Monday, February 26, 2018

Job Category: Customer Service, Management

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Staffing Agency

Career Level: Manager

Job Summary

A staffing company has a current position open for a Telecommuting Customer Support Manager.

Core Responsibilities of this position include:

  • Providing day to day management of a team of 15-20 agents
  • Participating in hiring tournaments, recruitment, testing, interviewing and candidate feedback
  • Providing team performance reporting and analysis

Position Requirements Include:

  • You have proven success in a customer facing role including building new relationships, presenting to customers, supporting customers through negotiations and escalations and other critical situations
  • 5+ years experience managing 10+ person enterprise software customer service teams
  • Experience with deep diving into specific tickets and have an ability to understand the core of any operational issue by having an understanding of the details
  • Track record of customer reported excellence across multiple products and technologies
  • You can proactively identify and evaluate what processes can be improved to drive efficiency within the organization
  • Exceptional communication and leadership skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential