Job Summary
A medical education technology company has an open position for a Telecommuting Customer Support Specialist.
Core Responsibilities of this position include:
- Resolving customer enquiries
- Collecting and sharing customer feedback
- Triaging incoming requests and tracking trends in customer issues
Applicants must meet the following qualifications:
- Demonstrated experience providing customer support, primarily through written-communication
- Post-secondary degree or equivalent experience
- Knowledge of web-based technology and the ability to explain technical problems clearly and succinctly