Job Summary
A software company is searching for a person to fill their position for a Telecommuting Customer Support Specialist.
Core Responsibilities Include:
- Identifying, reproducing and documenting bugs for the product teams
- Handling inbound customer requests via email and phone
- Working with 3rd party partners to escalate and resolve integration issues
Qualifications for this position include:
- Some travel may be required
- Passion for exceptional customer service and appreciation for its role in a company's success
- Natural troubleshooting skills and ability to creatively problem solve
- Serious attention to detail and follow up