Job Summary
An information technology company needs applicants for an opening for a Telecommuting Customer Support Specialist in Dallas.
Core Responsibilities Include:
- Educating and empowering our customers on how to utilize our hosting platform
- Escalating critical support issues to the appropriate channels
- Managing and developing support documentation and processes
Must meet the following requirements for consideration:
- Must have a High School Diploma or equivalent
- Outstanding customer service skills and dedication to the customer service experience
- Must have some technical experience
- Ability to recognize patterns and solve problems with attention to detail
