Job is Expired
Location: Central Time, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, Apr 19, 2018
Job Summary
A design company has an open position for a Telecommuting Digital Product Support Engineer Tier 2.
Core Responsibilities Include:
- Responding to and engaging qualified customer inquiries and requests
- Comparing, analyzing, and escalating user requests to Product and Engineering teams
- Acting as quality assurance for escalations and technical backbone and resource for Customer Support teams
Qualifications for this position include:
- Experience serving as quality assurance for escalated customer requests and bugs
- You have prior knowledge of design practices (UI, UX, research, testing)
- Familiarity with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk, Desk.com, Help Scout)
- You've demonstrated technical support experience, preferably in a SaaS B2B setting
- Demonstrable experience troubleshooting and documenting replication steps for complex technical issues, while collaborating with engineering to ensure resolution.
- Experience supporting, troubleshooting, and assisting with development of desktop applications and web application integrations leveraging API; e.g. REST, SOAP, etc
