Telecommuting English Technical Customer Support in Santa Monica

Job ID: Available for Members

Location: Pacific Time, California

Compensation: Salary

Posted: Monday, February 26, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Flexible, Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A billing software company is seeking a Telecommuting English Technical Customer Support Representative in Santa Monica.

Individual must be able to fulfill the following responsibilities:

  • Combine technical expertise with customer service to resolve questions and issues
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows

Must meet the following requirements for consideration:

  • Language requirements: English fluency (written and spoken)
  • Knowledge of HTML, CSS, Javascript
  • 2+ Years experience in a similar role at another SaaS company
  • Covering US hours 9am-5pm PST
  • Background in the software industry
  • Excellent organizational and communication skills