Job Summary
An online community is filling a position for a Telecommuting Enterprise Senior Customer Success Engineer.
Must be able to:
- Help our customers get the most out of our Enterprise product
- Work with customers to help them understand sales offerings
- Work directly with customers to receive and resolve questions
Must meet the following requirements for consideration:
- Remote or In-Office
- 5+ years of hands-on technical customer sales and support experience which involved identifying and resolving technical issues
- SQL skills. You can read and write SQL queries, know how to do joins, and can understand a schema
- Ability to understand the needs of our customers and create an effective plan to install and maintain our Enterprise product in their environment
- The ability to communicate clearly and positively through written and spoken English
- Technical writing skills. You may have written technical documentation at a previous job, or excel at communicating technical concepts to non-technical people
