Job Summary

A medical device provider needs applicants for an opening for a Telecommuting Field Service Representative I in Phoenix.

Must be able to:

• Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels
• Maintain a schedule to include preventative maintenance installations and upgrades
• Troubleshoot, diagnose and repair all VMS software based equipment within an assigned service territory

Required Skills:

• Periodically an onsite presence will be necessary to resolve technical issues and upgrades
• HS Degree or Equivalent
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field
• Basic knowledge of server hardware and operating systems
• Be able to interpret customer concerns and translate to Electronic Medical Records or Treatment Planning System issues
• Fundamental knowledge of system network topologies and networking functionality