Job Summary

Data communication company is filling a position for a Telecommuting Implementation Technical Support Systems Analyst in Greater Detroit.

Individual must be able to fulfill the following responsibilities:

• Handling both customer support and technical support questions from users
• Creating, updating, managing, and closing support tickets, as well as handling escalations to engineering
• Troubleshooting a wide range of technical issues from front end gui issues to server side application, database, or system issues

Qualifications for this position include:

• Under 10% travel
• Bachelors Degree or equivalent work experience
• 3+ years of IT infrastructure support experience