Job Summary

A class management software company is seeking a Telecommuting IT Support Analyst in Huntersville.

Candidates will be responsible for the following:

• Managing the IT help desk system to support, troubleshoot, and resolve all IT-related requests
• Identifying, implementing, and monitoring security best practices
• Tracking hardware assets and managing software subscriptions and licenses

Required Skills:

• Ability to travel up to 35% (primarily within the greater Charlotte area)
• Prior experience managing Google's G Suite, Office 365, or other cloud-based office productivity platform
• 3+ years of experience in a hands-on IT support role
• Associate's or bachelor's degree in a technical discipline or equivalent experience
• Solid understanding of IT security principles, current risks, and countermeasures
• Proficiency in managing business internet service, IP telephony, and wired and wi-fi networks