Job Summary

An IT company is seeking a Telecommuting Juniper Senior Advanced Engineer.

Core Responsibilities Include:

• Providing bridge support to Customer Support Analysts on open problem resolution
• Creating and reviewing knowledge base technical solutions, revised processes, and technical documentation
• Providing the highest level of technical support as required, to field engineers and customer end users

Qualifications Include:

• Up to 25% travel
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Minimum 7-10 years related experience working with multiple platforms, or equivalent experience working with specific platform
• Ability to understand and navigate complex technical situations with strong problem-solving and remedy skills
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations