Telecommuting L2 Customer Support Architect

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Thu, Apr 05, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing agency needs applicants for an opening for a Telecommuting L2 Customer Support Architect.

Core Responsibilities Include:

  • Learning and teaching new technologies and support techniques
  • Analytically solving customer issues that L1 Customer Support Engineers could not solve
  • Defusing of any escalated customer situations

Qualifications for this position include:

  • 5 years, as a support agent in a high-volume contact center
  • Software architect-level technical acumen in modern software languages
  • Windows or Unix/Linux Server
  • Network and Webservers
  • Database MS SQL / MySQL / Oracle / PostGreSQL
  • Sharepoint