Job Summary
A staffing agency needs applicants for an opening for a Telecommuting L2 Customer Support Architect.
Core Responsibilities Include:
- Learning and teaching new technologies and support techniques
- Analytically solving customer issues that L1 Customer Support Engineers could not solve
- Defusing of any escalated customer situations
Qualifications for this position include:
- 5 years, as a support agent in a high-volume contact center
- Software architect-level technical acumen in modern software languages
- Windows or Unix/Linux Server
- Network and Webservers
- Database MS SQL / MySQL / Oracle / PostGreSQL
- Sharepoint