Telecommuting Operations Support Representative 2 in Sarasota

Job Summary

A tax preparation company is seeking a Telecommuting Operations Support Representative 2 in Sarasota.

Core Responsibilities Include:

• Resolving 2nd Tier level interactions via phone and chat, or escalating to Operations Support Management
• Answering Advanced Hardware and Networking troubleshooting calls or web chats

Required Skills:

• Minimum 2 years of relevant Tech Support Contact Center experience
• High School Diploma or GED required
• Proficiency with applications, center reporting tools and technologies
• Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools
• Excellent computer navigation and data entry skills
• Proficiency with learning new technology and system applications