Telecommuting Operations Support Representative 2 in Sarasota

Job ID: Available for Members

Location: Florida

Compensation: Hourly

Posted: Monday, February 26, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Seasonal

Employer Type: Employer

Career Level: Entry Level

Job Summary

A tax preparation company is seeking a Telecommuting Operations Support Representative 2 in Sarasota.

Core Responsibilities Include:

  • Resolving 2nd Tier level interactions via phone and chat, or escalating to Operations Support Management
  • Answering Advanced Hardware and Networking troubleshooting calls or web chats

Required Skills:

  • Minimum 2 years of relevant Tech Support Contact Center experience
  • High School Diploma or GED required
  • Proficiency with applications, center reporting tools and technologies
  • Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools
  • Excellent computer navigation and data entry skills
  • Proficiency with learning new technology and system applications