Job Summary

A healthcare company is in need of a Telecommuting Program Inquiry Team Operations Leader.

Candidates will be responsible for the following:

• Coaching and mentoring operation staff by reviewing production goals and responding to Quality audits
• Conducting monthly one-on-one's with direct staff
• Managing inventory and work with peer leaders to deploy staff where needed

Qualifications Include:

• 5 years of claims processing and adjustment experience
• 5 years knowledge of or experience in member or provider services and rework
• 4 years of leadership experience leading a team of direct reports in a production role
• 4 years of Subject Matter Experience in Out of Network programs
• Intermediate proficiency in MS Word and Excel
• Ability to convey complex information to others and make it more easily understood