Job Summary

Software company has a current position open for a Telecommuting Senior Principal Customer Care Analyst.

Individual must be able to fulfill the following responsibilities:

• Providing Customer Care for inquiries received via ACD, on line submissions, and chat
• Assessing nature of customer problems and resolve more complex Customer care issues in addition to escalations
• Serving as primary Customer Care liaison with development

Qualifications Include:

• 9 - 15 years of experience in a Customer Care Capacity
• Bachelor's Degree or equivalent experience
• Excellent knowledge of Deltek Software Systems
• Experience with Costpoint Projects module
• Advanced functional or technical troubleshooting skills
• Excellent verbal and written communication skills